FAQ

Do you have any discount codes in circulation?

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Can I come in and speak with you in person?

All of our design, account, printing, and sales staff are all located in-house, and will be happy to help you with any of your queries if you’d like to pop in and say hello!

 

Can I collect my order?

Of course! If you would prefer to come and collect your order from us, then select “Free Local Collection” during checkout. We will notify you as soon your items are ready to pick up.

How much does delivery cost?

All our prices include standard delivery to one UK mainland address. Additional charges apply for delivery to none mainland and highland.

What is the fastest I can receive my order?

Depending on the product ordered you can select from one of the following when adding product to the cart.

  • Standard: 5-7 working days (files before 11.00am)
  • Express: 3-4 working days (files before 11.00am)
  • Panic: 1-2 working days (files before 11.00am)
  • Same day: collect at store (weekdays only files before 11.00am)

Will I have tracking information provided?

Yes. When your order is ready for dispatch you will be notified by email which will also contain your tracking number. The only exception to this is if your order is sent out for delivery in our van.

Can I change the delivery address on my order?

Once an order has been made, please contact us as soon as possible to change your delivery address.

My parcel hasn’t arrived, what can I do?

Firstly you can check the tracking for your order. If you are still unsure then please contact us and we will help if at all possible.

What if I am unhappy with my order?

In the unlikely case that you’re unhappy with your order, please contact us, and we’ll be more than happy to find a swift resolution.

Does it cost me to design online?

Not a penny! If you’d like to design online using our templates, you won’t be charged for the privilege.

I don’t have any artwork; can you design for me?

Of course! However this will incur an additional cost depending on the product. We have a team of in-house designers who will be happy to help you build the perfect product with you. Please contact us or use the form on our Request a Quote page to provide details.

How do I upload my artwork to your website?

Once you have created and order or requested a quote our systems automatically create you an account using the provided email and sends you a password to said email. Using this you can log into My Account from here you can select the order or quote in question and upload the relevant file(s). Alternatively you can upload your artwork to our upload page, select the relevant order from the drop down and following the provided instructions.

Can I send my artwork to you via email?

Where possible we prefer for you to make use of our websites upload system, this is to allow for speedy service. However if for any reason you are unable to use our systems then please send artwork to artwork@fingerprints.co.uk stating your order/quote reference number.

What if my file is too big to upload to your website, or email?

Please ensure you have finalised your order and upload your file to wetransfer or a similar cloud based file transfer website. Email your file’s link to artwork@fingerprints.co.uk stating your order/quote reference number.

Can you check that my artwork is correct?

Listed below are the different artwork checking options available. We will assume your file has been designed and prepared adhering to Print Ready requirements. We will only notify you if there are any of the issues listed as we will be unable to fix your file. Otherwise we will print your file as supplied without delay.

All our products are subject to a Basic Artwork Check as described below. When adding your product(s) to the cart you will be given the option to choose Enhanced Artwork Check at an additional surcharge, please reference the table below to check what this includes.

If you are uncertain about your artwork please reference the Artwork & Design page where you can also find a download link of all our Artwork Guides.

BASIC ARTWORK CHECK

Fix… Warn… Reject…
  • Convert RGB to CMYK
  • Convert spot colour to CMYK when applicable
  • Ink coverage over 340%
  • Missing bleed by scaling
  • Scale Proportionately
  • Crop marks added where necessary
  • Text too close to trim edge
  • Corrupt PDF
  • Password protected
  • Sizes that are disproportionate
  • Un-embedded fonts
  • Incorrect number of files

what we won’t do… Anything else.

ENHANCED ARTWORK CHECK

Fix… Warn… Reject…
  • Convert RGB to CMYK
  • Convert spot colour to CMYK when applicable
  • Ink coverage over 340%
  • Missing bleed by scaling
  • Scale Proportionately
  • Crop marks added where necessary
  • Fix overprints set on colours other than black
  • Text too close to trim edge
  • Low resolution images
  • Incorrect panel sizes on folded jobs
  • Issues with form cutter guide
  • Corrupt PDF
  • Password protected
  • Sizes that are disproportionate
  • Un-embedded fonts
  • Incorrect number of files

what we won’t do… Whilst we will check, warn and fix where we can most issues that create an unexpected result with the final printed product, it remains the clients responsibility to ensure the file has been designed and prepared for print. If there are multiple levels of errors requiring conversion within the one file this may still result in an issue with the file (if you are concerned this may be the case then request the ‘Enhanced Artwork Check‘ option). Also we will not check your grammar, spelling, phone numbers etc.

FULL DESIGN

Accepted files… What we require from you… What we’ll do…
Text in word, images as TIF or JPG, logos as PDF, EPS or Ai. If supplying existing designs you’d like amended please supply as Adobe Creative Suite (Illustrator, Photoshop, Indesign) or Microsoft Office (Word, Publisher, Powerpoint) Please supply a full brief / description of what you would like at point of order of either your new design or what amendments you’d like to an existing design. We recommend you use the online form to do this to minimise any delay to your job and help us achieve what you are looking for first time. Based on your instruction put together a visual for you to check. We include up to 3 revisions within your price quoted. We will also source up to 5 images where applicable for your design.

Please note when selecting full design, the turnaround will not start until the artwork has been approved.

When will my uploaded artwork be ready to print?

We do Basic Artwork Checks on all of the artwork that is uploaded to our website (for more details see previous question). As long as your artwork adheres to the artwork guidelines and provided templates, we should be able to send your artwork to print within the hour.

I’ve made a mistake on my design! What can I do?

All uploaded or online designed artwork will be printed after it is provided to us. If you have noticed a mistake on your design, please contact us as soon as possible on (01229) 432959. If your item/s have already been sent to print, we will be unable to change your design, and you will unfortunately incur any relevant charges, if you wish to make any amendments.

Can I be provided with a proof of my artwork?

When uploading your own artwork we will presume you want this printed as is, this includes and changes made during the Basic Artwork Check process. If you have selected Enhanced Artwork Check for the product when adding to cart and any changes have been made, or if you have ordered a design service from us, we provide PDF proofs for all artwork.

Do you provide VAT receipts?

Yes, all of our receipts contain all relevant VAT details.

Do you offer bulk discounts?

All of our items are manually adjusted to offer discounts for larger printing runs. However, if you are unable to find a quantity or size you require, please contact us to request a bespoke quote.

I have been overcharged for my order, what can you do?

Please email us at sales@fingerprints.co.uk, or call us on (01229) 432959, and we’ll be happy to look further into your order for you.

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