Terms & Conditions
Terms of Sale – www.fingerprints.co.uk
1. PRICE VARIATION
Estimates are based on the printer’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
The printer reserves the right to charge the amount of any tax, value added or other, payable whether or not included on the estimate or the invoice.
3. PRELIMINARY WORK
All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.
A charge may be made to cover any additional work involved where copy supplied is not clear and legible.
5. ELECTRONIC FILES
(a) It is the customer’s responsibility to maintain a copy of any original electronic file.
(b)The printer shall not be responsible for checking the accuracy of supplied input from an electronic file or portable device unless otherwise agreed.
(c) Without prejudice to clause 15, if an electronic file or portable device is not suitable for outputting, on equipment normally adequate for such purposes without adjustment or other corrective action the printer may make a charge for any resulting additional cost incurred.
Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer’s judgement, changes there from made by the customer shall be charged extra.
7. COLOUR PROOFS
Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.
8. VARIATIONS IN QUANTITY
Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5% for work in one colour only and 10% for other work being allowed for overs or shortage (4% and 8% respectively for quantities exceeding 50,000) the same to be charged or deducted.
9. DELIVERY AND PAYMENT
(a) Delivery of work shall be accepted when tendered and thereon or, if earlier, on notification that the work has been completed, payment shall become due at terms agreed and from invoice date.
(b) Unless otherwise specified the price quoted is for delivery of the work to the customer’s address as set out in the estimate. A charge may be made to cover any extra costs involved for delivery to a different address.
(c) Should expedited delivery be agreed an extra may be charged to cover any overtime or any other additional costs incurred.
(d) Should work be suspended, at the request of, or delayed through, any default of the customer for a period of 30 calendar days the printer shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
10. Ownership and risk
(a) The risk in the work and all goods delivered in connection with it shall pass to the customer on delivery.
(b) Goods supplied by the printer remain the printer’s property until the customer has paid for them in full.
(c) If the customer becomes insolvent (as set out in clause 16) and the goods have not been paid for in full, the printer may take the goods back and, if necessary, enter the customer’s premises to do so, or to inspect the goods.
(d) If the customer shall sell the goods before they have been paid for in full he holds the proceeds of sale on trust for the printer in a separate account until any sum owing to the printer has been discharged from such proceeds.
10. RETURNS AND REFUNDS
Finger prints offers a returns and refunds policy which is no greater than the minimum entitlement required by law.
Advice of damage, delay or loss of goods in transit, or of non-delivery, must be given in writing to the printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within seven days of invoice date) and any claim in respect thereof must be made in writing to the printer and the carrier within four ( or in the case of non-delivery, within seven days of invoice date ) All other claims must be made in writing to the printer within seven clear days of invoice date. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been complied with, except in any particular case where the customer proves that (a) it was not possible to comply with the requirements and (b) advice (where required) was given and the claim made as soon as reasonably possible.
(a) The printer shall not be liable for indirect loss or third party claims occasioned by delay in completing the work, or for any loss to the customer arising from delay in transit, whether as a result of the printer’s negligence or otherwise.
(b) Insofar as is permitted by law where work is defective for any reason, including negligence, the printer’s liability (if any) shall be limited to rectifying such defect. Where the printer performs its obligations to rectify defective work under this condition, the customer shall not be entitled to any further claim in respect of the work done nor shall the customer be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or cancelling further deliveries.
(c) Nothing in these conditions shall exclude the printer’s liability for death or personal injury as a result of its negligence.
13. STANDING MATERIAL/INTELLECTUAL PROPERTY RIGHTS
(a) Metal, film and other materials owned by the printer and used by them in the production of type, plates, dies, illustrations, digital and conventional photographic images, film-setting, negatives, positives produced and taken and the like shall remain their exclusive property. Such items when supplied by the customer shall remain the customer’s property.
(b) Type may be distributed and lithographic or photogravure film and plates, tapes, disks or other work effaced, immediately after the order is executed, unless written arrangements are made to the contrary. In the latter event, rent may be charged.
(c) The printer shall not be required to download any digital data from their equipment or supply the same to the customer on disk, tape or by any communication link unless written arrangements are made to the contrary and a charge may be made.
14. CUSTOMER’S PROPERTY
(a) Customer’s property and all property supplied to the printer by or on behalf of the customer shall, while it is in the possession of the printer or in transit to or from the customer be deemed to be at the customer’s risk unless otherwise agreed and the customer should insure accordingly.
(b) The printer shall be entitled to make a reasonable charge for the storage of any customer’s property left with the printer before receipt of the order or after notification to the customer of completion of the work.
15. MATERIALS SUPPLIED BY THE CUSTOMER
(a) The printer may reject any film, disks, paper, plates or other materials supplied or specified by the customer, which appear to them to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged, except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the printer in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
(b) Where materials are so supplied or specified, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in, or unsuitability of, materials so supplied or specified.
(c) Quantities of materials supplied shall be adequate to cover normal spoilage.
Without prejudice to other remedies, if the customer becomes insolvent (namely, being a company deemed to be unable to pay its debts or has a winding up petition issued against it or has a receiver, administrator or administrative receiver appointed to it or being a person who commits an act of bankruptcy or has a bankruptcy petition issued against them) the printer shall have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him. Any unpaid invoices shall become immediately due for payment.
17. GENERAL LIEN
Without prejudice to other remedies, in respect of all unpaid debts due from the customer the printer shall have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled, on the expiration of 14 days notice, to dispose of such goods or property as agent for the customer in such manner and at such price as he thinks fit, and to apply the proceeds towards such debts, and shall when accounting to the customer for any balance remaining, be discharged from all liability in respect of such goods or property.
18. ILLEGAL MATTER
(a) The printer shall not be required to print any matter, which in their opinion is, or may be, of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
(b) The printer shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design, or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall include (without limitation) any amounts paid on a lawyer’s advice in settlement of any claim that any matter is libellous or such an infringement.
19. Periodical publications
A contract for the printing of a periodical publication may not be terminated by either party unless 13 weeks notice in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time but wherever possible should be given after completion of work on any one issue. Nevertheless the printer may terminate any such contact forthwith should any sum due there under remain unpaid.
20. When delivery on time is essential
Where the customer has specified that a delivery date is an essential part of the contract, then the customer shall make themselves available for the passing of proofs and answering any questions that may arise during normal office hours (Mon-Fri 9.00am to 5.00 pm) and at other times where the printer has indicated that overtime will be worked. If the customer fails to make themselves so available, then the printer shall have the sole discretion to delay or amend or proceed with the work as they think fit, and will not be responsible for the consequences.
21. DEBT RECOVERY
All fees incurred in recovery of debts shall be charged to the client. The printer reserves the right to charge interest at 2% above Barclays Bank PLC base rate from invoice due date final payment date.
22. ACTS OF GOD
The printer shall be under no liability if they shall be unable to carry out any provision of the contract for any reason beyond their reasonable control including (without limiting the foregoing), act of God, legislation, war, terrorist attack, fire, flood, drought, inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the customer, failure of power supply, lock-out, strike or other action taken by employees in contemplation of or furtherance of a dispute, or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may, by written notice to the printer, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
These conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England.
1. ACCEPTANCE OF TERMS
2. LIMITED LICENSE
All of the contents on our site are copyrighted by us. Without prior written consent by us any content on our site shall not be reproduced, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in “mirroring method”, stored in information retrieval system, or otherwise used for any commercial purpose by any person by any means.
All trademarks and logos displayed, mentioned or otherwise used in our site are property of and owned by us unless otherwise stated. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission by us.
4. ACCURACY OF INFORMATION
Our site and its contents are provided for your convenience only. We attempt to provide complete, accurate and current information on our site. Despite our efforts, the information on our site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness or accuracy of any information on our site. We may change the contents available on our site or the products mentioned at any time without notice.
5. LINKS TO THIRD PARTIES
6. ACCESS TO PASSWORD PROTECTED/SECURE AREAS
Only authorized users can have access to and make use of password protected and/or secure areas of our site. Unauthorized users attempting to access such areas may be subject to prosecution.
We may terminate, suspend, or modify your account with, or access to, all or part of our site, without notice, at any time and for any reason. You may discontinue your participation in and access to our site at any time. If you breach any of the TOU, your authorization to use our site automatically terminates and you must immediately destroy any downloaded or printed materials (and any copies thereof).
PRINTING PROVIDED ARTWORK
Listed below are the different artwork checking options available. We will assume your file has been designed and prepared adhering to Print Ready requirements. We will only notify you if there are any of the issues listed as we will be unable to fix your file. Otherwise we will print your file as supplied without delay.
All our products are subject to a Basic Artwork Check as described below. When adding your product(s) to the cart you will be given the option to choose Enhanced Artwork Check at an additional surcharge, please reference the table below to check what this includes.
If you are uncertain about your artwork please reference the Artwork & Design page where you can also find a download link of all our Artwork Guides.
BASIC ARTWORK CHECK
what we won’t do… Anything else.
ENHANCED ARTWORK CHECK
what we won’t do… Whilst we will check, warn and fix where we can most issues that create an unexpected result with the final printed product, it remains the clients responsibility to ensure the file has been designed and prepared for print. If there are multiple levels of errors requiring conversion within the one file this may still result in an issue with the file (if you are concerned this may be the case then request the ‘Enhanced Artwork Check‘ option). Also we will not check your grammar, spelling, phone numbers etc.
|Accepted files…||What we require from you…||What we’ll do…|
|Text in word, images as TIF or JPG, logos as PDF, EPS or Ai. If supplying existing designs you’d like amended please supply as Adobe Creative Suite (Illustrator, Photoshop, Indesign) or Microsoft Office (Word, Publisher, Powerpoint)||Please supply a full brief / description of what you would like at point of order of either your new design or what amendments you’d like to an existing design.||Based on your instruction put together a visual for you to check. We include up to 3 revisions within your price quoted. We will also source up to 5 images where applicable for your design.|
Please note when selecting full design, the turnaround will not start until the artwork has been approved.